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2nd Line Platform Support Engineer

Job Type
5 Sep 2022
Job title: 2nd Line Platform Support Engineer Location: Hampshire Salary: £35,400 plus 15% shift allowance. (10% DV bonus also available) Candidates must be willing and eligible to go through SC security clearance to start the role Your role: I am looking for a 2nd Line engineer with Linux Sysadmin experience of the Rancher Kubernetes platform, ideally covering all or part of Compute, Storage and Network aspects across core technologies. Responsibilities: Event Management - Monitor Notifications and Events generated by automated systems into an Elastic Cloud for Kubernetes monitoring platform and act as required when events/notifications occur. Incident Management (using Jira SM toolset and ServiceNow) Responsible for all incidents assigned to the managed Resolver Groups. All incidents shall be Reported, Recorded, Routed, and Managed (RRR&M) through the Service Desk. Will manage/resolve incidents with 3rd Line support, keeping the Service Desk record updated in accordance with WI and where necessary escalate into Service Management any High Priority Incidents. As required, pass the details to 3rd Parties, receive and action Service Requests for HO Datacentre Compute; changes including add, change or remove access to Production or Pre-Production. Support Service Management on the reporting of incidents Problem Management - Will manage, monitor, and resolve problems in accordance with agreed SLA's. The 2nd Line server engineers will be responsible for carrying out daily checks for the following: Status of HO Datacentre Compute system, taking remediation activity as required. Applicable CERTS for HO Datacentre Compute system. Any viruses on the HO Datacentre Compute system. Any anti-virus updates Your experience: Rancher Kubernetes experience or willingness to learn Use of Elastic Cloud for Kubernetes Monitoring toolset (and SysDig toolset in the interim) Hands on Linux experience Familiarity with analysis and debugging skills with experience in troubleshooting Good understanding and working knowledge of VMWare Knowledge of Juniper/Cisco Experience of Jira Service Management and ServiceNow If you are interested in this role, please feel free to reply to his advert or call me on (phone number removed) or (phone number removed)
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  • Job Reference: 704909081-2
  • Date Posted: 5 September 2022
  • Recruiter: CBSbutler c/o Staffing 360 Solutions Limited
    CBSbutler c/o Staffing 360 Solutions Limited
  • Location: Hampshire
  • Salary: £35,400
  • Bonus/Benefits: plus 15% shift allowance
  • Sector: I.T. & Communications
  • Job Type: Permanent