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Associate Applications Support Analyst

Tampa, Florida
Job Type
8 Sep 2022
  • Citis Treasury and Trade Solutions group is built on the power of our network. Citi Treasury and Trade Solutions (TTS), provides integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations across the globe. With a full range of digital and mobile enabled platforms, tools and analytics, TTS continues to lead the way in delivering innovative and tailored solutions to its clients. TTS offers the industrys most comprehensive suite of treasury and trade solutions including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial card programs, trade finance and services.vTTS counts 80% of Global Fortune 500, over 1,100 public sector entities and thousands of financial institutions amongst its diverse client basev Doing business in 160 countries and jurisdictions, and transacting in over 140 currencies, TTS processes some USD 4.0 trillion of client payments everydayv Collaborates with clients to deliver next-generation financial solutions using TTS Innovation Labs
Application / Team Overview:

From Shared Services team we handle all administrative activities for a variety of middleware technologies. We also provide development support for hundreds of applications. This particular role is created for tibco/mq/fuse Administrative, configuration and development support. Our primary function is to engineer and implement technology solutions that will help application teams avoid production outages and produce quality software. We are also assisting several applications with their cloud transition. Our services include below.



Reusable Tools

Environment Automation

License Management

SME support along with advanced troubleshooting

Design and Code Reviews

Initiatives that improve productivity and result in efficiencies

POCs and adoption of new products

Interact with SA, dba, developers and product and send requests to Architecture

Job Description:
  • All Shared Services listed in Summary
  • Design and Develop tools to standardize and automate monitoring, application support activities.
  • Technical support to applications on trouble shooting Environment, software and application-level issues
  • Write, test programs using Unix Shell scripting, oracle PL/SQL programming; Perform unit testing.
  • Partner with cross functional teams across Development, Validation/QC, Production.
  • Server builds
  • Administration and development support involving trouble shooting
  • Providing design inputs and code reviews
  • Support Global teams across all ICG supporting cutting edge solutions.
  • Expertise in ITRS monitoring, automation with AutoSys, Perl, middleware tool is advantage.
  • Managing support services and change management using ServiceNow application.
  • Technical / Functional Proficiency:
  • Minimum 1-5 years of IT experience.
  • Experience in configuration, administration, certificate configuration for application.
  • Experience in cloud technologies.
  • Experience in automation, monitoring, application support activities.
  • Strong communication skills.
  • Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently.
  • Ability to coordinate with multiple application teams, gather and analyze technical requirements.
  • Must have experience in participating in the management of multiple concurrent initiatives while relying on extensive experience and judgment to plan and accomplish goals.
  • Performs other duties and functions as assigned.
  • Practical problem solving and strategic thinking skills.
  • Ability to work in a fast-paced environment Experience working or leading requirement gathering efforts for multiple large development projects at one-time.
  • Proficient using basic technical tools and systems.
  • Bachelors/University degree, Masters degree preferred
Leadership Skills:
  • Puts clients first by anticipating, understanding, and exceeding their expectations and needs
  • Acts as a trusted partner to clients by delivering superior advice, products and services
  • Drives innovation, competitive differentiation, and speed to market by actively learning from others
  • Exemplifies global leadership by embracing unique perspectives from across the organization
  • Challenges self and colleagues to higher levels of performance by actively listening and engaging in constructive dialogue
  • Treats people with respect and assumes the intentions of others are based on common goals and shared purpose
  • Exhibits confidence and agility in challenging times
  • Sets the standard for the highest integrity in every decision
  • Has the courage to always do whats right and the humility to learn from mistakes
  • Sets goals and measures progress to ensure the organization is focused on ethics, execution, and results
  • Expects self to consistently meet/exceed expectations
  • Bachelors/University degree or equivalent experience
Job Family Group:


Job Family:

Applications Support

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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  • Job Reference: 707224995-2
  • Date Posted: 8 September 2022
  • Recruiter: CITIGROUP
  • Location: Tampa, Florida
  • Salary: On Application
  • Sector: Legal
  • Job Type: Permanent