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Customer Collections Agent

Redditch, Worcestershire
£21,000 to £39,000
Job Type
8 Sep 2022
Job Title: Customer Collections Agent Location: Redditch Hours: Full-time, permanent role, hours between 8:30am - 7pm Salary: £21,000 base salary with OTE's £26,000 - £39,000+ A leading employer of 30-Years standing are looking for confident individuals with a professional telephone manner to join their expending team. You will be joining a customer focused team, you will be making and receiving telephone calls with customer to arrange payment of outstanding debts. Previous experience within a call centre environment taking a high volume of calls would be advantageous. Due to the nature of the role, you must be available to work various shift patterns which could involve you starting at 8.30am and sometimes working later shifts which means you will be finishing at 7pm. Initial training will be one morning in the offices in Redditch and there after work will be split between home and office. Role • Making and receiving telephone calls from businesses and individuals to recover outstanding debts • Handling difficult conversations in a sensitive and professional manner • Recording accurate records of customer conversations into the customer database • Following processes and guidelines regarding debt collection • Hitting personal and team targets • Accurately entering customer payment details into systems Requirements To be successful in the role you will need to: • Previous experience within a telephone-based role • You will have a positive and polite telephone manner • Previous experience within collections/debt environment (essential) • Strong communication and negotiating skill • Be happy to have a DBS and credit check before offer of employment Benefits • £21,000 base salary with OTE's £26,000 - £39,000+ • Dress down Fridays • Company Healthy eating initiative - weekly fruit basket Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories, Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help. OFF22
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  • Job Reference: 707252811-2
  • Date Posted: 8 September 2022
  • Recruiter: Workforce Staffing Ltd
    Workforce Staffing Ltd
  • Location: Redditch, Worcestershire
  • Salary: £21,000 to £39,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent