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HR Helpdesk & Chat Advisor

£120 to £134 Per Day
Job Type
8 Sep 2022
HR Helpdesk & Chat Advisor Interim HR Helpdesk & Chat Advisor with live chat experience required for immediate start. Your new company Our client who is a leading technology organisation is looking for an interim HR Helpdesk & Chat Advisor with live chat experience to join on an initial 6 month period. Your new role The role will provide a first contact resolution approach dealing with a mixture of HR queries & problems across the whole colleague lifecycle and would require where possible for you to action the solution live while on the call or chat. Ensure continuous education on HR Processes and policies to have an in-depth but broad knowledge of our organisation's HR. Working closely with other internal teams to support and resolve problems. To provide quality call listening and coaching sessions to our colleagues/peers to continually improve their performance What you'll need to succeed Your background will need to be from a technology related organisation and would ideally be from a human resource background. IT Competency is a must as able to learn/pick up how to use internal systems as part of the role is administration on internal systems. Understand the need for confidentiality in regard to documents processed, systems maintained and access to confidential material within the HR community. Must have good listening skills and use questioning techniques in order to clarify the customers' problem and identify potential solutions. Work effectively and efficiently with colleagues to deliver a first class service, be seen as personable & support each other to achieve SLAs & overcome problems. What you'll get in return Flexible working options available. This role is a 6 month contract and is paying £17.99 per hour. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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  • Job Reference: 707253976-2
  • Date Posted: 8 September 2022
  • Recruiter: Hays
  • Location: Bristol
  • Salary: £120 to £134 Per Day
  • Sector: HR / Recruitment
  • Job Type: Contract