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Retention and Welfare Officer

Location
London
Salary
£24,591 to £26,729
Job Type
Permanent
Posted
8 Sep 2022
The Welfare and Retention Officer will play a key role in the monitoring of students at risk of leaving, ensuring that effective intervention strategies are in place to keep students on programme. The post-holder will be responsible for providing effective welfare and mental health support, advice, and guidance to all learners. The Welfare and Retention Officer will liaise closely with students, parents and external support agencies to gather and record information relating to any barriers to attendance or learning. They will alert any safeguarding concerns to colleagues in line with the safeguarding policy. Adjusted working hours can occur to meet the business needs. The post-holder should have a flexible approach to hours of work, place of work, and cover needed for holidays. Main Duties: The Retention and Welfare Officer will work with curriculum teams to identify and support students who are at risk of leaving. Ensure there is a timely and effective at risk referral system is in place. To work with curriculum teams to implement and follow through action plans with at risk students to ensure they can remain on programme and improve their attendance. The Retention and Welfare Officer will provide advice and guidance to staff on welfare and mental health issues and any relevant policy updates. To provide advice, guidance, and support to students on a range of welfare issues including but not limited to; financial support, housing, physical health and mental/emotional health. The Retention and Welfare Officer will provide advice and guidance to staff on welfare and mental health issues and any relevant policy updates. To provide advice, guidance, and support to students on a range of welfare issues including but not limited to; financial support, housing, physical health and mental/emotional health. Members of the team will be expected to work out of normal working hours as and when required. The Retention and Welfare Officer will meet the requirements of the Health & Safety at Work Act 1974 and thei Health and Safety Procedure. Qualifications: Level 3 qualification in Business Admin or Customer Services or relevant recent experience Level 2 English and maths Experience: The Retention and Welfare Officer will have experience of working with external partners Experience of recording data in a timely and accurate manner Experience of using and maintaining databases and IT systems to record data Experience of delivering high quality information, advice and guidance Experience of maintaining databases and carrying out compliance audits The Retention and Welfare Officer will have experience of delivering advice and guidance on welfare issues and mental health Experience of planning, preparing, and taking minutes at team meetings The Retention and Welfare Officer will have experience of successfully working with young people and adults in an educational setting Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds
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Details

  • Job Reference: 707253952-2
  • Date Posted: 8 September 2022
  • Recruiter: National Skills Agency
    National Skills Agency
  • Location: London
  • Salary: £24,591 to £26,729
  • Sector: Education
  • Job Type: Permanent