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Technical Support Analyst

Leicester, Leicestershire
Remote Working
Remote Working
£27,000 to £29,000
Job Type
5 Sep 2022
Technical Support Analyst Leicester - £27,000 - £29,000 (plus £3,000 on-call) We re partnered with a leading retail brand who is currently hiring for an additional Technical Support Analyst for their Instore Operations function. This role is based out of Head Office in Leicester and offer remote working options 1 day a week onsite. This team is primarily focused on 2nd line technical support issues for more than 600 stores and 6000 tills across the UK the team are responsible for all devices in stores whether that be tills, tablets, EPOS systems, servers, networks, portable handheld devices and mobiles. Responsibilities for the Technical Support Analyst: Responsible for providing 2nd line technical support to internal Service Desk and directly to retail stores and TP Clients Technical and operational support of the in-house developed In-Store Trading System Troubleshooting of systems including bespoke software, Operating System, database, and driver packages Checking, analysing and resolving issues reported via Service Desk ticketing system, telephone queries and proactive Major Incident Management Essential Experience: 2-3 years experience within a technical support analyst position (2nd line / desktop support) Strong expertise with providing 2nd line remote support to a large user base Strong technical experience with: ü Windows Server 2012 R2\2008 R2\2003 R2 including Management, Monitoring and Configuration ü Windows OS - 8.1 Embedded\Industry Standard, Windows 7 and XP ü SQL 2012\2008\2003 - Standard and Express editions, t-SQL querying and DB Maintenance Excellent communicator and a great team player If you have the above experience and want to progress in a large business with a clear defined career structure this could be a great role for you. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Danielle Keegan, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
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  • Job Reference: 704909685-2
  • Date Posted: 5 September 2022
  • Recruiter: Viqu Limited
    Viqu Limited
  • Location: Leicester, Leicestershire
  • Remote Working: Some remote working possible
  • Salary: £27,000 to £29,000
  • Bonus/Benefits: £3,000 on-call
  • Sector: I.T. & Communications
  • Job Type: Permanent